Submitting a complaint for the first time
If you have any questions or concerns about our services that require urgent intervention, you can get in touch with us in the following ways.
If you are not satisfied with the response, please escalate the matter to the next level.
You can find the list of branch email IDs and phone numbers on our website: https://knsbl.bank.in/branch
View All Branch ContactsEscalation to Head – Complain Officer
If the solution provided at Level 1 does not meet your expectations, escalate the matter to the relevant Head Complain Officer.
Escalation to Nodal Officer
If the solution provided at Level 2 does not meet your expectations, you can contact our Nodal Officer.
Principal Nodal Officer
If Still Not Satisfied
You may approach the statutory body appointed by the Reserve Bank of India:
Lodge your complaint online through the RBI CMS Portal https://cms.rbi.org.in
Or submit in physical/electronic mode to:
Centralized Receipt and Processing Centre (CRPC)
Reserve Bank of India,
Central Vista, Sector 17,
Chandigarh - 160 017
Email: crpc@rbi.org.in